HR Block

I filed taxes with h and r block app, and paid a tax pro to review it, Chhandita Roy is her name.then after I had filed I got a 1099 r in the mail for a 401k withdrawal I had completely forgot about, so I notified my tax pro and she said to wait until I got my return and file a amended return, I asked if she could help me with that, and she never replied, so I waited probably at least a month maybe longer, then I asked her again, and she said she couldnt do that, that I had to go a local h and r block, well the person at my local h and r block cant help me because my file is locked to the original tax pro, Chhandita Roy, I need my file unlocked and sent to Jennifer tisdale at the Lake City SC office, so she can help do Chhanditas job that I already paid Chhandita to do. Us customer dont understand taxes, thats why pay comoainirs h and r block to help us do it, because we dont know how.

I dont feel like i should have to pay to file the amended return but I also dont feel Jennifer tisdale at the Lake City SC office should do it for free.

I already paid and got terrible customer service from Chhandita Roy .i paid for the extended service peace of mind plan and my mind is not a peace and my tax pro cant seem to help me. Im stressed out right now and a little pissed off.

After days of attempting to contact h&r block, below is the email I wrote via this site. It provides them with the incidents that took place and practices in which their names on:

I have had an extremely deceitful experience with my tax return at HR Block.

My tax preparer was a vicious and intentionally unethical individual whom both mishandled my taxes (wrongfully advising me that I didn't need to include my BTC purchases if it was for online gambling and I lost it) and manipulated the trust I had placed into what had seemed to be an innocent lady.(Being evasive to answering my questions about potential costs; putting it off saying "we'll get to that in a second" and "it was just on the screen, but im actually going to get you a coupon/discount applied to that so it will be less, hold on". [She stands up and walks away and returns with what I assumed to be a coupon she appeared to be punching a code of it into her computer] She did in fact give me a number of what Im pretty sure was $260 but had presented it to be too much and said something about the system having two different charges that she was trying to remove the 'duplicated charge' -the term she had used. She said it wasn't letting her take it out and this was when she had got up and came back with a coupon I seen a number come up after she punched the code i I'm almost certain was $80. But she had said "okay I was able to adjust it for you I'm not sure why that's entered twice, but I was able to knock a decent portion off" this is the reason I became curious to how much I was being charged.

To be completely honest I myself have only filed taxes once prior to this; I am still relatively young, yet not a fool can be taken advantage of. I digress, to be completely honest I had feared the refund advance I went in and applied for at Jackson Hewitt was somehow going to be coming out of my refund. I had a similar terrible experience with them and very alike practices were taken. Anyways I assumed this was what she was referring to but after looking into a brief research on this whole tax thing, I had realized it was not this.

But I had kept asking how much it was going to be and this is where she had been invasive and told me whats quoted above.

Long story short I get a notification my Ohio tax return was received and that she was taking all of it and leaving me with none of it $290.

I now realize that this was stolen from me, after reviewing both IRS policy, h&r block policy ( pertaining to negligence of and falsification her checklist _documented on site made evident) as well as legislation on tax fraud. I wanted to bring this to h&r block's attention, after attempting to contact her had failed, in hopes to resolve this entire incident much less simpler than the steps i am advised to take afterward.

My name is Josh with Thomas my phone number is ***-***-**** and I can be reached anytime during the day if you leave a message I will call you back immediately

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I've had a problem since day one with this h&r online tax preparer I got charged $400 and that's not what I was told and also the reason I came is get the advance loan he applied in my deceased husband's name so of course it got denied it said taxpayer deceased and then he erased his messages didn't call me back I didn't call this office in New Jersey no contact at all I have some I had a few questions before he sent the taxes never responded wouldn't answer any questions but $400 worth and then my state income taxes get stolen from a town I have never even drove through it's over an hour away from my home and I called the emerald card they did investigation within 6 days never got a call email nothing I called everyday and then out of blue six days later said it was denied because location of that transaction was in close to my living and that's not true not even close and my pen two times there was air I called them two times and they told me it was their system don't worry don't worry we'll get you a new pit so I didn't connect the dots I've never had somebody steal anything out of my bank account or money they need to do an investigation h&r block emerald card and find out prosecute who's taking money I am not the only one first one this has been going on for years and if you go read all these claims they deny everybody it's crazy I would have read all this I would have never this is the first time I've come to agent about her black and I me and my kids were waiting for that money and needed that money and when it got deposited on the emerald card not even a minute later it was it was gone for transactions at $202 from a p a i i s o even if you looked it up it says if there's multiple transactions from that it's it's Friday so they need to do their job get a camera get the video find out I got five debit cards from them all the same number my debit card number they need to see how this happened what card with the three digit security code get the camera see who did it and then somebody working in the offices before h&r block is it this is crazy I'm not going to stop I've already contacted the attorney general news every platform and I'm not going to stop that's $900 of my money I'm just not going to say okay when somebody stole my money and get away with it and just because they denied it because of the location it's an hour away from my home I've never heard of such a thing in my life this has never happened to me it's devastating and I can't believe a company would actually do this to one of their customers this is fraud it's a taxes and there has to be more investigation into where my money and who stole My money somebody has to actually really look into this and find out who stole my money prosecute them find out who's doing it and why because it's going on to a lot of people and h&r block don't want to get back the money so just because I live within an hour of transactions I've never been through that town I was just devastated I can't even believe this happened and I asked for the investigators name a phone number the department number your customer service they don't know anything there's no name they say there's no number nobody I can talk to so did a police report I did everything and I need my money I mean I just can't believe this happened to me shame on shame on h&r block they really need to be shut down they are this is a scam there's been a scam going on and I believe this this is a scam

DoStayFraudState refund stolen from emerald card I was crying beside myself a mom who counted on this I wish I looked up this card company I see they deny everyone so never received any call email 6 business days later I called told was denied

I get letter reason I live close I never even heard of this town never been to it never been drove through it I mapped it it's over 40 minutes from where I live another reason my pen several times I had air of my pen I called in I was told not to worry they set me up with an open and actually the same night my refund got stolen it happened that night I called in and another reason was my card they sent me so many cards with the same number on it how many more are out there these reasons are not acceptable state refund gets stolen from me my kids we needed that and I'm just supposed to say okay and someone gets away with my money they need to find out who did this and prosecute this isn't right and I'm not going to stop until I get my money back I even asked who's the investigator can I call can I talk to someone nobody has any answers I said kid you guys get the camera video from wherever this what this happened where they did these transactions cuz it's unbelievable this never happened to me before another I never received any alerts never with my card when it was used nothing now when they cancel that card and gave me another card I wouldn't notification set that up but again they said they mailed me up a card never received that either again I have never been to this town I didn't even know my state had been deposited and that same night I was on the phone with customer service the phone number on the back of the card because there was an air again with my pin this isn't right I really need somebody to help me and help me get my tax money back this isn't fair at all and they say by the location I never even heard of this town that these transactions were taken I will not give up I will keep going and going to every news outlet every online platform till somebody helps me someone who did this and took install all my tax money needs to be found and prosecuted I'm not going to walk away and just say okay bye-bye my money that's not right what h&r block you guys are doing is not right and I see this has happened to several a lot of other people that denial this is my tax money and it was stole

State refund stolen from emerald card I was crying beside myself a mom who counted on this I wish I looked up this card company I see they deny everyone so never received any call email 6 business days later I called told was denied

I get letter reason I live close I never even heard of this town never been to it never been drove through it I mapped it it's over 40 minutes from where I live another reason my pen several times I had air of my pen I called in I was told not to worry they set me up with an open and actually the same night my refund got stolen it happened that night I called in and another reason was my card they sent me so many cards with the same number on it how many more are out there these reasons are not acceptable state refund gets stolen from me my kids we needed that and I'm just supposed to say okay and someone gets away with my money they need to find out who did this and prosecute this isn't right and I'm not going to stop until I get my money back I even asked who's the investigator can I call can I talk to someone nobody has any answers I said kid you guys get the camera video from wherever this what this happened where they did these transactions cuz it's unbelievable this never happened to me before another I never received any alerts never with my card when it was used nothing now when they cancel that card and gave me another card I wouldn't notification set that up but again they said they mailed me up a card never received that either again I have never been to this town I didn't even know my state had been deposited and that same night I was on the phone with customer service the phone number on the back of the card because there was an air again with my pin this isn't right I really need somebody to help me and help me get my tax money back this isn't fair at all and they say by the location I never even heard of this town that these transactions were taken I will not give up I will keep going and going to every news outlet every online platform till somebody helps me someone who did this and took install all my tax money needs to be found and prosecuted I'm not going to walk away and just say okay bye-bye my money that's not right what h&r block you guys are doing is not right and I see this has happened to several a lot of other people that denial this is my tax money and it was stole

Hello,

On February 27th I set an appointment with Ana C at the St.Robert MO location to file my taxs. I made a mistake and forgot one of my taxes, so I went to my parents where the tax paper was located and brought it back to the person up front and she said she would give it to Ana and get back to me.

Its been over a week and Ive been trying to get ahold of Ana by email and she wont respond. I have tried calling but I cant seem to get to who I need to at this location a lot of transferring. I am about to go in and ask for my papers and go somewhere else. It feels like after 7 years of using H&R my service is no longer wanted.

The email Im using to contact her is the one I saved from last year because I had her due my taxes last year and the experience was great. This year its not the same.

My name is Chelsea I filed my taxes with your Lake City FL office and was estimated to receive my refund on February 27.2024. After not getting my refund and spending 3 days non stop on phone to IRS I was informed that not only did the tax preparer enter my wrong year of birth he also had my earned income credit and refund backwards and on wrong lines on form.

I now have to wait to be mailed a CP05 form that can't even be mailed to March 11 then fill it out and return it then once it's received I should get refund 120 days afterwards per IRS. So approx. 5 months AFTER I should get it. Just to ensure you understand my delima.

I am a single mom of 2 girls, no help from the dad financially or anyone else. My 2011 Hyundai accent and only ride blew up in October which cost me my job being I live 18 miles out of town I can't walk nor find a ride. I've been waiting on my tax return to purchase a used car since October. Now being your incompetent tax preparer has messed my taxes up I'll probably loose my home as well.

So please explain to me how hr block is going to fix this ASAP being it was your mistake and y'all guarantee accuracy. Otherwise I will be seeking pro bono legal council immediately to take action on your guarantee. I'm not including my correct phone number as it's turned off from non pymt as well but can use neighbor wifi so request correspondence be done thru this email.

Also I would like to have all communication in writing. Thank you