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I have used this emerald card for a long time now 3+ yrs. i tried to make one order online for some needed things and that transaction failed twice.

so i ended up paying an extra 10$ cash to get it cod. anyway i went to find out what happened and they had tried to take it twice so it took all the money off my card but wasnt going thru! so i contacted the customer support and they sd its a hold it should be released in a few days. its been 4 and now they tell me since it was over 100$ that the merchant i purchasd from needs to fax them all the information so they can look into releasing my funds im like ok so the wonderful people at the merchant i was purchasing form helped me out quickly and got it faxed quickly.i called customer support again and let them know it had been faxed and they said when we receive it we will start the process i asked well you should of already received it she said no it takes up to 2 business days to get a fax!!!

WTH i have sent numerous faxes and it only takes a few mins- hours at most. then she says after that it will take up to 3 business days to approve it. APPROVE WHAT that's my money that was taken from me! so here i am now with all my kids and no money because H&R block emerald card likes to take hostage of your money.

i am definatly done with that for sure.

i will switch to jackson hewitt maybe there banks are better. all my money gone until they feel like releasing it.

Monetary Loss: $340.

Location: Coffeyville, Kansas

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Jackson Hewitt's going bankrupt!! Good luck with that. Plus, their fees are crazyyyy & they always mess up people's taxes, plus you will be treated with no respect.

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